Join our team

Satellite Systems Support Engineer

Full Time Sofia, Bulgaria
What you’ll be doing?
  • Assist satellite development teams – diagnose and troubleshoot reported issues, and provide guidance, and best practices for working with EnduroSat systems. The primary communication channels are email and chat, however, video conferences are used for complex issues or based on customer request
  • Collaborate with an experienced team of software, hardware, and mechanical engineers to resolve complex cases
  • Oversee the lifecycle of customer returns and repairs – assist the logistics team with document preparation, perform module inspections, work with all involved parties towards timely resolution, and update the customer on a regular basis
  • Perform customer-facing documentation reviews, and report inaccuracies to the technical writers’ team for rectification
  • Create knowledgebase articles documenting recurring or lengthy support topics
What do you need?
  • Keen interest in the aerospace industry
  • Customer-first mentality – a business exists because of its customer base
  • Working proficiency in English – both written and oral
  • Attention to detail, desire to learn new skills and systems, ability to multitask and prioritize
  • Diverse skillset encompassing hardware, software, and soft skills. A true jack of all trades
Ways to stand out from the crowd?
  • Familiarity with Python and/or C programming languages – this is not a code-heavy role but an understanding of concepts and tools will allow you to excel during communication with engineering teams
  • Experience with Zendesk Suite
  • Familiarity with basic RF terminology and concepts
  • Familiarity with basic electrical engineering terminology and concepts

Why EnduroSat?

  • Fast-paced and delivery-focused culture

    We work with well-defined quarterly based objectives, that allow us to fast track the progression of our work and improve as we go

  • Tough engineering challenges & hard-core R&D

    You will be able to work on unique space technology and build next-gen innovations, while mentored by world-recognized space experts

  • Constant learning and progression

    Own your personal growth by navigating through our career progression framework and educational programs

  • Chance to join our space educational program

    Meet international space experts and improve your knowledge and skillset with our hands-on educational program

    By sending my application, I give my permission to EnduroSat AD to administrate my personal details included in my CV with the purpose of participating in a recruitment process for an open position in the company.

    Apply now